FAQ's: (Frequently Asked Questions)
How is your service different from a traditional dealer?
No Inventory: This keeps our overhead extremely
low, and allows us to locate the vehicle you need versus sell you
the vehicle that is stuck in our inventory.
All Makes. All Models. Our customers have access
to every make and model produced today (including brands not sold
locally: Acura, Audi, Infiniti, Lexus, Jaguar, Mini, Porsche, Range
Rover, Saab...)
 Non-Biased
Advice: As we are not tied to any particular manufacturer,
we can provide non-biased advice that is impossible to find at the
dealership. A dealer must tell you that his brand and his inventory
are the best or risk losing your business. As we represent all brands,
we do not have this dilemma. We recommend what is right for you.
Selection: Our customers have access to vehicles
located outside their local dealer's restricted trade area. (Most
manufacturers have divided the state into separate trade regions,
and we source in all of them.)
Customer Service: We want a customer for life.
The majority of our business is referral based—your complete
satisfaction is critical to us. We will even deliver your vehicle
to your home or business if it is more convenient for you.
What about factory rebates?
Our customers have full access to all rebate programs.
What about warranty & service work?
Full factory warranty. All new vehicles purchased using our buying service come with the same full
factory warranty allowing for local service and repair at any franchised
dealer. Dealers do not warranty vehicles—manufacturers do.
The dealer is not doing you a favor when performing a warranty repair—he
is fully compensated by the factory. It does not matter if you buy
your car locally or in Los Angeles — your warranty is good
at any dealer in North America.
When do I pay for my vehicle? Am I buying sight unseen?
All new vehicles are delivered to your home or business prior
to your purchase. If the vehicle is not exactly as promised, you
are under no obligation to take delivery or pay anything. All payments
are made directly to the franchised dealer. We earn nothing unless
we provide better pricing and better service. Risk-Free. Guaranteed.
What about my used vehicle? How do you handle trade-ins?
For Maximum Convenience: We have a network
of wholesalers who are interested in purchasing your vehicle—usually
for more than the dealerships. Using a similar process to how we
locate vehicles, we cross-shop these wholesalers to assure that
you are getting maximum value.
For Maximum Value: Sell your vehicle privately.
If you like, we will make sure you are properly armed to make this
process as easy as possible by providing:
- Free Private Party Consultation: We
will provide you Kelley Wholesale Blue Book information (this
$385/yr subscription based data the dealers use is much more accurate
than the free Internet version) as well as providing you access
to current "dealer only" auction results to determine "real world"
pricing.
- Advertising Recommendations: We will
recommend the advertising channels best suited for your particular
vehicle as well as the proper wording to best attract consumers.
- Pre-Sale Detailing: We will put you
in touch with the same companies used by franchise automobile
dealers to present their own cars in the best light: automobile
detailers, paint-less dent repair, and upholstery repair. The
services of these moderately priced professionals increase the
assumed value of the your car far more than the cost of their
service.
How do you handle extended warranties and optional accessories?
We extend our extremely competitive pricing program over the entire purchase
including these traditionally huge profit centers.
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